FAQ

Common questions, answered.

If you do not see your question here, reach out at support@capitalfleettracker.com and we will get back to you within one business day.

How does Capital Fleet Tracker know when a part will fail?

We combine manufacturer service intervals, real world wear data from a wide range of vehicles, and the specific usage pattern of each vehicle in your fleet. Mileage, vehicle type, duty cycle, and service history all feed the forecast. The longer a vehicle is on the platform, the more refined its predictions become.

Do I need an OBD-II device to use the platform?

No. You can update mileage manually at any time. An OBD-II device is recommended for fleets that want fully automated data collection, but it is entirely optional.

What vehicles are supported?

Passenger cars, light trucks, commercial trucks, motorcycles, ATVs, construction equipment, agricultural machinery, and industrial generators. If it has wear components, we can track it.

How do volume discounts work?

Discounts apply automatically based on your total vehicle count. At 10 vehicles you receive 5% off, at 50 you receive 10% off, at 100 you receive 12% off, and at 150 or more you receive 15% off. No paperwork or negotiation required.

Can I cancel anytime?

Yes. There are no contracts and no cancellation fees. To cancel, email support and we'll turn off your QuickBooks Autopay; you keep access through the end of your current billing period.

Is GPS tracking included?

GPS tracking is an optional add on at $5.00 per vehicle per month ($9 per 3 months, $13 per 6 months). It is separate from the core predictive maintenance subscription.

How is equipment priced differently?

Motorcycles, boats, and ATVs are billed at just $0.99 per month per unit. Construction equipment is billed at just $0.25 per month per unit. These rates reflect the lower data volume and use case complexity.

Do you guarantee my vehicle will not break down?

No. Capital Fleet Tracker provides forecasts and guidance. It cannot prevent failures caused by manufacturing defects, accidents, or owner neglect. Please see our Liability Disclaimer for full details.

How does the referral program work?

Partners receive 29.5% of revenue generated from customers they refer, for the entire time those customers remain active. Roughly speaking, that works out to about $1 per referred vehicle per month. Reach out to partners@capitalfleettracker.com to learn more.

Is my data sold to third parties?

No. We do not sell customer data. See our Data Usage Policy for complete details on how vehicle and account information is collected and used.

Can multiple people on my team access the account?

Yes. You can add drivers, mechanics, and managers with role based permissions. Each role sees only what they need to do their job.

What happens if a forecast is wrong?

Forecasts are estimates, not guarantees. We continually refine our models based on outcome data. If a part fails outside its forecasted window, it does not change your subscription or trigger any liability on our part.